Shipping policy

1. Shipping Destinations

DISTEN currently ships to:

  • Latvia
  • European Union countries
  • Selected international destinations

If your country is unavailable at checkout, please contact us at distenshop@gmail.com.

2. Order Processing Time

Orders are typically processed within 1–5 business days after payment confirmation.

During collection launches, limited drops, holidays, or high-volume periods, processing times may be extended.

Customers will receive a shipping confirmation email once the order has been dispatched.

3. Estimated Delivery Times

Estimated delivery times after shipment:

  • Latvia: 2–5 business days
  • European Union: 5–10 business days
  • International: 7–21 business days

Delivery times are estimates only and may vary depending on destination, customs processing, local postal services, weather conditions, or other external factors.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • destination country
  • package size and weight
  • selected shipping method

Any customs duties, VAT, import taxes, or additional fees required by the destination country are the responsibility of the customer.

5. Shipping Carriers

DISTEN currently ships orders using trusted carriers including:

The selected carrier may vary depending on destination and shipping method.

6. Tracking Information

Once an order has been shipped, customers will receive tracking information by email when tracking is available.

Please allow some time for tracking updates to appear after dispatch.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

DISTEN is not responsible for lost or delayed shipments caused by incorrect or incomplete shipping information provided by the customer.

8. Delays & Lost Packages

DISTEN is not responsible for delays caused by:

  • postal or courier services
  • customs procedures
  • severe weather
  • strikes
  • force majeure events or circumstances beyond our control

If your package appears lost or significantly delayed, please contact distenshop@gmail.com and we will do our best to assist you.

9. Damaged Packages

If your order arrives damaged or incorrect, please contact distenshop@gmail.com within 7 days of delivery and include:

  • your order number
  • a description of the issue
  • clear photos of the packaging and product

We will review each case individually and provide an appropriate solution when applicable.

10. Contact

For any shipping-related questions, contact:

DISTEN
distenshop@gmail.com